How to Contact Snapchat Support

Snapchat
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Snapchat can be one of the most entertaining and fun apps on your phone, but it can also be somewhat confusing to navigate at first. Luckily, Snapchat has an excellent support system that can help you through any trouble with the app or your account. So if you’re wondering how to contact Snapchat support, here’s everything you need to know!

Instructions for Android Phone Users
Press and hold the Snapchat icon to pull up your list of options. Choose Settings, then Support. You’ll need to type in your phone number or email, and Snapchat will text you a confirmation code. Enter the code in the field to continue. Fill out the form that appears, including any necessary billing information or other identifying details, and hit Submit Request. A link to an FAQ page should be at the bottom of your screen if you’re looking for a specific answer to your question instead of being sent over to contact support by Snapchat itself.

Instructions for iPhone Users
Open the Snapchat app and tap the Profile icon in the bottom right-hand corner of your screen. You will be taken to your main profile. In this menu, scroll down to Settings and tap on that option. This should open a list of various options, one of which should be ‘Support.’ Selecting this will take you to a new screen where you can enter details about how to contact Snapchat Support. Fill out the form and then select Send.

Instructions for Windows/Mac users
Here’s how to contact Snapchat Support:

  1. Click the gear icon on the lower right-hand side of your screen. This will open up a drop-down menu that shows you different apps and options for Snapchat. 2. Select Contact Support. 3. Type in your question and choose whether to include an attachment with the issue, such as a screenshot of the problem you’re experiencing or a photo or video of what’s happening on your phone causing the issue, then click Submit to send your support request.
  2. You should receive an automated response within 24 hours detailing when someone from Snapchat Support will reach out to you with more information about resolving your issue!

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